As I grow in business, I have come to appreciate an important lesson: the role of a business leader must evolve as the business grows. In the early stages of a business, success often depends on personal effort. You are involved in almost everything including finding customers, negotiating deals, managing people, solving operational problems and
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The Extra Mile: Why Small Gestures Win Big for Nigerian SMEs This Customer Service Week Customer Service Week runs from 5 to 9 October 2026, and this year’s theme is “The Extra Mile”. Here is how to make it a growth strategy, not just a celebration. Quick note before we dive in: This article also
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Beyond Access to Finance: How MSMEs Can Build Credit-Ready Businesses The conversation around Micro, Small and Medium Enterprises (MSMEs) and access to finance often begins with one question: Where can businesses find the money they need to grow? But there is another question that deserves equal attention: Is the business ready to receive, manage and
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Team Tuning: Why the Team That Builds Your Business May Not Be the Team That Scales It “What got you here won’t get you there.” – Marshall Goldsmith Quick note before we dive in: This article also comes with an audio Deep Dive, where we take the conversation a little further—exploring why the team that
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Emotional Requirements of a Successful SME Entrepreneur: The Skills No Loan Can Buy “You may not control all the events that happen to you, but you can decide not to be reduced by them.” – Maya Angelou Quick note before we dive in: This article also comes with an audio Deep Dive, where we take
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