The Extra Mile: Why Small Gestures Win Big for Nigerian SMEs This Customer Service Week Customer Service Week runs from 5 to 9 October 2026, and this year’s theme is “The Extra Mile”. Here is how to make it a growth strategy, not just a celebration. Quick note before we dive in: This article also
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Don’t Put Your Customer Data Into ChatGPT: What Nigerian SMEs Need to Know About AI and Data Privacy In Part 1, we met Amaka, whose AI-assisted business was quietly outrunning her competitor. This is the part where we make sure that lead doesn’t cost her ₦10 million. Quick note before we dive in: This article
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AI Won’t Replace Your Employees. But an SME Using AI May Replace an SME That Doesn’t. Quick note before we dive in: This article also comes with an audio Deep Dive, where we take the conversation a little further, exploring why 88% of Nigerians use AI personally while fewer than 1 in 10 SMEs actually
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Beyond Access to Finance: How MSMEs Can Build Credit-Ready Businesses The conversation around Micro, Small and Medium Enterprises (MSMEs) and access to finance often begins with one question: Where can businesses find the money they need to grow? But there is another question that deserves equal attention: Is the business ready to receive, manage and
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Team Tuning: Why the Team That Builds Your Business May Not Be the Team That Scales It “What got you here won’t get you there.” – Marshall Goldsmith Quick note before we dive in: This article also comes with an audio Deep Dive, where we take the conversation a little further—exploring why the team that
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