Category: Customer Experience

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October 4, 2026

Customer Service Week 2026: The Extra Mile

The Extra Mile: Why Small Gestures Win Big for Nigerian SMEs This Customer Service Week Customer Service Week runs from 5 to 9 October 2026, and this year’s theme is “The Extra Mile”. Here is how to make it a growth strategy, not just a celebration. Quick note before we dive in: This article also

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July 15, 2026

Why You Must Give Great Customer Service in Your Small Business

Why You Must Give Great Customer Service in Your Small Business In today’s competitive business environment, small businesses face the challenge of standing out and maintaining a loyal customer base. While marketing strategies and product quality are crucial, one of the most significant factors that can set a small business apart is excellent customer service.

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